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Help and support

Look through the questions below, or send us a message. We read every message and reply to the email address you give us.

Getting started

What is Wayfynd, and who is it for?
Wayfynd helps high school students explore careers and learn what the work is actually like. It suggests ideas to explore, not decisions. You're in charge of what you do next, and it's worth talking your ideas over with a parent, teacher or counselor. You need to be at least 13 to make an account.
Is it free?
Exploring careers, comparing them, the Daily Challenge and Try the Job are free. Pro adds the full learning roadmap, Skill Challenges, photo check-ins and more Coach questions, and there's a 7-day free trial that doesn't need a card. See the pricing page for current plans.
I didn't get my sign-up code.
Check your spam or junk folder first. Then use the "resend" button on the code screen and wait a minute. If it still doesn't arrive, check you typed your email correctly, or message us below.

Your work and your privacy

Who can see my answers, photos and progress?
Your progress and feedback are private. They're never shared with or used by schools, colleges, or employers. Your work is shown only to you.
How do I delete something I shared?
A photo check-in has a "Delete this photo" button. On any Try the Job task there's "Delete my attempts for this task". In My work, "Remove from portfolio" takes an item out without deleting the original. To delete everything, go to Profile, then Delete account.
How do I stop the reminder emails?
Go to Profile and switch off "Daily reminder email", or use the "Turn them off" link at the bottom of any reminder.
See the full policies.

Feedback and careers

Is the feedback from a person?
Feedback on your work is written by AI to help you improve, and it can be wrong. There are no scores or grades, and you decide what to do with it. If it ever says something that doesn't seem right, trust your own judgment and tell us.
Where do the pay and demand numbers come from?
For most careers they come from the U.S. Bureau of Labor Statistics, and each figure shows its source and date. They are United States figures in US dollars, and pay changes a lot by place and employer. Where we don't have a reliable source we say so instead of guessing. Our own ratings, such as difficulty and time to qualify, are labelled as estimates.
A short task can't tell me what career is right for me, can it?
No. Try the Job and everything else here is one small slice of the work. It's there so you can see what it feels like, not to say what you're good at.

Payments and parents

I'm a parent or guardian. How do I manage a subscription?
Students under 18 can't pay by themselves: they send a parent or guardian a link to set it up. You can see, update or cancel it any time without an account at wayfynd.dev/parent/manage.
How do I cancel, or ask for a refund?
Adults can cancel on the Upgrade page and keep Pro until the period they've paid for ends. Our refund terms are in the Terms. For a refund request, write to us below.

If you need urgent help

I'm struggling, or I don't feel safe.
Wayfynd is a learning tool, not an emergency or counseling service, and we can't respond in real time. If you or someone else is in danger, contact your local emergency number or a trusted adult right now. A parent, teacher or school counselor can also help.

Still need help? Send us a message

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Your message goes to our support inbox and is used only to help you. It isn't shared with schools, colleges or employers.

Prefer email? Write to support@wayfynd.dev.